The operators had warned but the pill does not pass. More and more subscribers are discovering the price increase applied at the start of the year by Orange, SFR and Bouygues Telecom on most offers.
This beginning of the year marks a period of general increase in prices for most subscribers of the three national operators. Indeed, Orange, SFR and Bouygues Telecom have all announced that they will compensate for the cost increases generated by the current economic context. The announcement had already reacted to those who have heard of it, but its realization is now visible to subscribers, who are increasingly seeing emails or inserts on their invoices warning them of additional costs. Univers Freebox offers you an anthology of posts on the social network Twitter where subscribers express themselves on the issue.
Each operator does its best to inform subscribers affected by this price increase. The palm of discretion goes to SFR and Red by SFR which for its part announces it in an insert on the invoice and not via an email sent directly to subscribers. A choice that is not to everyone’s taste.
Sfr RED increases the price of its packages….a macroscopic insert in the invoice for the previous month warns you. Not very correct in terms of customer relations
— gimajula (@gimajula) January 20, 2023
— Michaël Pilater (@mikapilater) January 23, 2023
do you swear too? I had 69 cents more and I had not found why, they just increased without saying anything?
— Kevin⚡ (@Luxnocif_) January 20, 2023
But beyond prevention, the recurring nature of these increases which did not wait for inflation to appear is also annoying. The proof with this online petition which dates back three years.
— Alex 🅰️sm🇮🇩🇮🇩🇮🇩 (@alex06330) January 24, 2023
— picool (@picool21) January 23, 2023
A bad surprise which can also be exacerbated by the low basic price of the package, if the increase of 1€ may seem low in terms of amount, it can represent a significant part of the package.
— ★Dura__lex★🧹🐢🔚🥳 (@Dura__lex) January 24, 2023
And as and when increases, the package may simply no longer have anything to do with the offer initially subscribed, as evidenced by this subscriber.
— Quentin (@Quentin_Dubosq) January 24, 2023
Especially since in many homes, it is not just a single offer that is concerned.
Morning @SFR all of my family’s packages have been increased.
I did not accept any increase (I pay attention to your emails, I click no each time).
Could you tell me in which newsletter my contract changed?!
— M (@M___________56) January 25, 2023
And having different operators depending on the connection, landline or mobile, does not prevent worry.
You saw that! Especially since just before this increase they had already increased by 3€ from 10 to 13€! I fear that my internet subscription at Orange will also increase..
— ✝️🇦🇲 (@jeje_Kotchian) January 20, 2023
Others are subject to this increase but do not necessarily feel like changing operator, for the sake of the comfort of their customer experience.
My Orange open package which increases by 2€ due to the rise in energy prices, I have so much dough to spend 😭 . In truth, at Orange I never had any problem so it makes me cautious to go elsewhere. 🤷🏻♀️
— Saint Sarah 🦓 patron saint of good neighborhood (@Vicky_Thea_) January 18, 2023
Free is the only one spared by this wave of criticism for a good reason: the operator is the only one to choose not to touch the price of its historical mobile offers. Some Internet users thus set it up as an example.
Regardless of the quality of the network, it’s the same grosso shit and the service is the same. So might as well go for the cheapest 😜 pic.twitter.com/Mnchtrdf9d
— Nano Cartaginese (@NanoNoWOO) January 25, 2023